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Cancellation and Refund

At Brand Forge, we strive to ensure your satisfaction with our products and services. If you are not satisfied, our cancellation and refund policy is designed to be transparent and fair.

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Cancellations

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  • You can cancel your order or service request within 24 hours of purchase. Requests for cancellations beyond this timeframe may not be accepted, depending on the nature of the service or product.

  • To initiate a cancellation, please contact us at info@brandforge.digital and provide the following details:

    • Order ID

    • Purchase date

    • Reason for cancellation

  • Once the cancellation request is reviewed and approved, you will receive confirmation via email.

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Refunds

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  • Refunds will be processed within 7-10 business days after the cancellation request is approved.

  • Refunds will be credited to the original payment method used during the transaction, unless otherwise specified.

  • Please note that certain services or products may not be eligible for refunds due to their customized nature. Details about refund eligibility will be clearly stated at the time of purchase.

  • For any disputes or unresolved issues, you may reach out to info@brandforge.digital for further assistance.

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