Legal document

Contact, complaints and dispute resolution

How to contact us, how the internal complaints procedure works and what resources are available for alternative dispute resolution.

This English version is a translation provided for convenience. The Romanian version is the legally binding text and prevails in case of any difference between the two.

Last updated: 12 July 2026 ← Back to the homepage
Contents
  1. Direct contact
  2. Internal complaints procedure
  3. ANPC and SAL

Direct contact

NEBO SAFETY SRL, trading as BrandForge
Email: [email protected]
Phone / WhatsApp: +40 733 243 480
Registered office: Str. Belizarie nr. 14, bl. XI/2A, sc. A, et. 3, ap. 14, Sector 1, Bucharest, postcode 013967, Romania

Internal complaints procedure

To resolve a complaint quickly, we recommend that you include:

  • your full name;
  • the order number, if the complaint concerns an order;
  • a clear description of the problem;
  • relevant evidence, if any (screenshots, files, previous correspondence).

Send the complaint by email to [email protected] or by phone/WhatsApp to +40 733 243 480. We confirm receipt of the complaint, look into the situation reported and tell you the solution within a reasonable time, taking into account the complexity of the case. We may ask you for additional information so we can assess the complaint properly.

ANPC and SAL

Consumers can use the alternative dispute resolution procedures available through the Romanian National Authority for Consumer Protection, under the conditions provided by law.

  • National Authority for Consumer Protection (ANPC): anpc.ro (in Romanian)
  • The SAL platform (Alternative Dispute Resolution): reclamatiisal.anpc.ro (in Romanian)

These links were checked on the date this page was updated. If one of the official ANPC addresses changes, please let us know at [email protected].